Frequently Asked Questions.
Custom Orders
Hi,
I’d love to create a custom garment for you! Please email info@susanaguillen.com and I’d be happy to discuss the design process with you. Please keep in mind I do not copy other designer’s work. Currently custom orders are only open to those who are willing to come in for a fitting in my studio located in San Diego, CA.
Return / Exchange Policy
At this time, we do not return or exchange clothing, since everything is custom made to order.
Shipping
Items are also available for pickup and encouraged to ensure a final fitting and modifications.
All items are handmade to order, please allow up to two weeks processing time and 7 business days for shipping. Once Packages have been received by USPS, I am no longer responsible for any lost packages, if this were to occur please email and I will do my best to assist you.
Sustainability / Ethics
Sustainability and ethics are very important to me, especially as a one women run business. All fabric are carefully sourced and never purchased in bulk. we do our best to purchase locally, dead stock , and remnant materials, and ensure that all left over fabric from collections are up cycled for future designs. I am creating an ethical workspace and my prices reflect that. I truly care about Mother Earth and the people.
Contact
Any questions or collaborations please email: info@susanaguillen.com