PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how SUSANA GUILLEN (“we”, “our”, “SG”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and ensuring that any information you provide is handled in a safe and responsible manner.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name, email address, phone number, and shipping address

  • Payment and billing information

  • Order history and customer details

  • Device information such as browser type and IP address

  • Basic website usage data such as pages visited and time spent on site

We may also collect information you voluntarily provide, such as messages, reviews, or customer support requests.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve our website and services

  • Send order updates and important notifications

  • Prevent fraud and ensure secure transactions

  • Comply with legal requirements

Cookies

Our website uses cookies to improve your browsing experience, understand website traffic, and personalize content.

You can disable cookies in your browser settings, but some features of the site may not function properly.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure.

Sharing Information

We do not sell your personal information.

We may share information with third-party service providers only when necessary to:

  • Process payments

  • Ship orders

  • Operate our website

  • Comply with legal obligations

Children’s Privacy

This Privacy Policy applies only to SG’s online clothing store, which is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors through our online store.

Sewing Class Services (Separate Policy)

SG also offers sewing class services through a separate booking platform. These services are governed by a different Privacy Policy, which applies specifically to sewing class enrollment and participation.

The sewing class Privacy Policy can be found on the booking website and explains how personal information is collected, used, and protected in connection with those services.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
INFO@SUSANAGUILLEN.COM